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About Skimium

Customer satisfaction survey

In order to satisfy customers' expectations as best we can, last season Skimium.com put into place a customer satisfaction survey.

We sent this survey to all our customers when they returned from their holiday. The results enable Skimium.com to know what is going on in-store in order to improve services season after season.

What do our customers think about Skimium.com ?*

96,59% of customers are satisfied with Skimium.

(overall satisfaction score corresponding to the average level of satisfaction with the website and the stores mentioned below)
Satisfaction

98,36% are satisfied with the website.

94,81%  state that they received a quality service from our stores.

Our stores

Skimium.com carefully chooses its partner stores in order to guarantee a quality service. Our customers globally appreciate the quality of the welcome they receive from our stores :

93,67% say that they were warmly welcomed when they vivited our stores.

96,52% say they were treated by competent professionals.

98,34% found the stores easily.

Next season

93,31% of our customers are willing to use the website again for their future rentals.

97,30% would recommend us to a friend.

* Results of the survey conducted during the 2016-2017 season

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Your personal data is subject to automatic processing for the purposes of managing your customer account. It is used by both the company SKIBREAK SAS and the SKIMIUM store through which you make your reservation. The information contained in the data may be passed on to partner organisations of the company SKIBREAK.

You have the right to access and correct the data that relates to you, and to prevent it from being processed. You can exercise these rights by sending an email to the following address: service.client@skimium.com.